Jennifer Litwin's frustration drove her to write a book, Best Furniture Buying Tips Ever!.Even though Litwin is an antiques expert who trained at Sotheby's and reports on furniture for Consumers Digest, the Chicago-based author discovered the pitfalls of furniture shopping while trying to furnish her own home.
If she was frustrated, she thought, what must the average consumer experience?
One salesperson would say one thing about a sofa, and another would say something else. Litwin says she began to wonder who was being honest about the furniture.
The $75 billion-dollar-a-year industry is virtually unregulated, Litwin says. No one governs anything, leaving the consumer to be her own best advocate.
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